Acravet - Privacy Policy

Overview

This website is operated by Acravet. Throughout the site, the terms “we”, “us” and “our” refer to Acravet. Acravet offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

At Acravet we understand that our customers are concerned about the security of their debit and credit card details. We take significant steps to protect all your information, and especially your payment details, using the latest technology.

At Acravet, we want you to enjoy your shopping experience, secure in the knowledge that we have your security in mind.

Note

All transactions are via the payment gateway Realex. All credit card information is held in secure mode, encrypted and protected behind a firewall in realex.

Acravet will never supply your personal details to any third party for any reason whatsoever. We understand that the details you supply us are only to allow purchasing to take place and we will protect that information and use it only for the purpose for which it was intended.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products Or Services If Applicable

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Section 6 - Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any neither control nor input.

You acknowledge and agree that we provide access to such tools”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Your personal data is held o our website and in our internal accounting and ERP systems. All your data is held on servers located in Europe.

All our data processors are GDPR compliant.

Subject Access Requests should be sent to info@acravet.ie.

Section 11 - Errors Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer Of Warranties Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Acravet, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Acravet and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of The Republic of Ireland.

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at anne@acravet.ie.

Section 21 - Cookies

This site uses cookies to make the shopping cart function and to provide analytics to Google. No personal information is passed to Google.

Acravet Ltd. GDPR Policies

Effective 25th May 2018

At Acravet Ltd. we respect your trust in us to use, store and sometimes share your information. Throughout this notice, we will explain how we collect personal information about you, how we might use it and how you can interact with us to find out more about theprocess. The terms “we”, “us” and “our” refer to Acravet Ltd. Acravet Ltd. offers all its services to you, conditioned upon your acceptance of all terms,conditions, and policies stated in this notice.

If you would like any further information or don’t understand some of the terms, we have put in place for you, please get in contact with us by calling us at 353-22-53553 or email our Data Protection Officer at DPO@acravet.ie.

1. Who we are:

Acravet was founded in 1987 and is a fully licensed veterinary wholesaler & distributor.

The business provides full nationwide distribution services. There are 20 employees of which 5 are sales representatives who supply animal health products. Acravet Ltd. work with industry leading companies and brands.

It is our mission to provide veterinary practices and all other customers with products and services at afair and competitive price. Customer service is the main priority for the business along with the protection and security of our customer and supplier’s information.

We share your information within Acravet Ltd. to help us provide our services to you, comply with regulatory and legal requirements, and improve our range of products for you.

2. Data Protection Officer

Our Data Protection Officer monitor show we collect, use, share and protect your information to ensure that your rights are fulfilled. You can contact our Data Protection Officer at DPO@acravet.ie.

3. How we collect information about you:

We collect personal data from you,for example when you open a new account; make a payment; apply for products and services; use your credit or debit card; complete transactions; or look for advice. We also collect information through our website, social media,discussion forums, market research and our CCTV surveillance on site. Information may be taken from you over the phone and we will endeavour to protect this information, by complying with GDPR best practises.

Our website uses ‘cookie’ technology.This is a little piece of text that our server places on your device when you visit our website. This helps the site work more efficiently.

Two cookies are stored on the website:

• The Google Analytics Cookie, this is used for tracking traffic and visitors on the site.
• The second one is a cart session cookie which is used to control the shopping cart.

When you sign up with us to use our products and services, we may keep some of your details on file until your account becomes inactive with us. Once your account becomes inactive, we may retain certain details for up to 7 years dependant on our legal requirement.

4. How we keep your information safe:

We protect your information by implementing security measures required by the law and make sure that we are compliant withGDPR protocols. We keep our computers safe by having a regular password change and keeping your files as anonymous as possible. All paper files have restricted access within the company and are kept in a secure location.

When you contact us to ask about your information, we might ask you to identify yourself through different procedures. This is to help protect your information and to make sure we are giving the right information to the correct client.

5. How long do we keep your information:

To meet our legal requirements, we hold your information while you are a customer/supplier with us and for a period after, as directed by GDPR best practices.

Meeting our legal and regulatory obligations:

For the company to use your information lawfully we rely on one or more of the following legal bases:

• Protecting the vital interest of you or others,
• Legal Obligation,
• Performance of Contract,
• Public Interest,
• Our legitimate Interest, and
• Your Consent.

To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer are required to retain it. We may also gather information about you or your company from a third-party source to help us reach our obligations. If you cannot provide us with certain information about yourself, which we might need to keep up with certain legal obligations, we may not be able to provide you with our products and services until you do so.

6. Consent:

Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be on promotion or of interest to you and your company. We may do this by phone, post, email, textor through digital media. You can decide how much direct marketing you’d like to accept when you buy new products or require different services. If we ever contact you to get feedback on ways to improve our business or on the products and services we provide, you also have a choice to opt out of this. When we use certain sensitive personal information belonging to you such as credit card details, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.

7. How we use your information

We use information about you to:

• provide relevant products and services;
• maintain a good service and to monitor your products and services.
• decide what products and services are best compatible with you.
• meet our legal and regulatory requirements.
• create a more efficient and secure system within the company.

To provide products and services to you and your company under the terms and conditions we have agreed with you, we must collect and use personal information about you. If certain information required is not provided, we may not be able to provide you with our productsand services. We analyse the information that we collect on you through your use of our products and services, on our websites and our social media platforms. This helps us understand your buying behaviours and helps us place the best products suited to you. We may share some of this information with third parties as well. By sharing certain trends that might appear while your browsing our website or social media. When we share this information with any third parties, we also make anonymous of your details such as your name,number, email, etc. We don’t share information that could identify you as acustomer, such as your name and account details. We may ask you to fill out surveys or give a review on our products and services as well. Any information given to us during this process will be kept anonymous, so that no one can track your details back to you.

8. Your information and third parties

Sometimes we might share your information with third parties.

For example, this may be done to:

• Provide products, services and information;
• Analyse certain information;
• Research your experiences dealing with us;
• Protect both our interests;
• Trace information;

We expect all the third parties that we deal with to have the same levels of information protection that we have.

We must also share certain information with third parties to meet applicable legal standards, regulation or lawful request. When we believe that we might have been given false or misleading information, or we suspect criminal activity we must record this and tell law enforcement agencies, which may be either in or outside of Ireland.

9. International transfers of data:

We may transfer your personal information outside of the European Economic Area (EEA) to help us provide your products and services. We expect the same standard of data protection to be followed by these third parties outside of the EEA. We validate this before transferring any information over, to ensure your rights are protected.

10. Your Personal information rights:

You can exercise your rights by contacting (0)353 - 22 - 53553, using our social media channels, or by calling into our office.

We can help you with:

Accessing your personal information: You can ask us for a copy of your personal information that we hold. You can ask us about how we collect, share and use your information. We can also update and correct your personal details if they have changed since you first created account with us.It is important that you notify us when a detail on your account has changed as this will help our system valid. If we are not notified of a change in personal information, you might not receive adequate services, or you could see a delay in products been sent to you. Removing consent: You can change your mind in relation to the consent you have given us before, such as stopping direct marketing material coming into your email. Restricting and Objecting: You may have the right to restrictor object to us using your personal information or using automated decision making. This is where processing is automated, where it is carried out without human intervention, by our system. Deleting your information (your right to be forgotten): The right to be forgotten involves the removal of certain information that was publicly known before, e.g. on social media. The right to be forgotten also prohibits us from sharing certain information with third parties, after you have removed consent. However, we may keep certain information on file up to 7years after you have de-activated your account. We keep this information onfile due to legal reasons. Moving your information (your right to Portability):Where possible we can share a digital copy of your information directly with you or another organisation. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information. We generally do not charge you when you contact us to ask about your information.

11. Making a complaint:

If you have a complaint about the use of your personal information, please let a member of staff in the company or the company GDPR officer know, this giving the company the opportunity to put things right as quickly as possible.

If you wish to make a complaint you may do by telephone, in writing an email, in person or by posting a letter of complaint. Please be assured that all complaints received will be investigated fully.

When making a complaint we ask for you to supply as much information as possible, so we can try resolve the problem as quickly as possible.

12. Updates to this Notice:

We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products.

You can always find an updated copy of this document within our company, which you can receive through email, over the phone or by calling into the office.